Return policy

Returns & Exchanges

I gladly accept returns and exchanges.
📅 Please contact me within 14 days of delivery.
📦 Return the items within 30 days of delivery.

❌ Cancellations are not accepted.
❗ Are you having problems with your order? Please feel free to contact us at { zoe@innermind.nl }.

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Non-returnable Items

For hygiene and safety reasons, the following items may be not returned become:

Personalized or custom-made products
Perishable goods such as food or flowers
Digital downloads
Intimate or hygiene products
Products on sale

Additional excluded items:

Gift cards
Downloadable software
Hazardous materials or flammable liquids/gases

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Conditions for Returns

To be eligible for a return:

The product must be unused.
In original condition and packaging
Accompanied by a proof of purchase or receipt

Please note: Items returned more than 30 days after delivery may not be eligible for a refund.

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Partial Refunds

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Refunds

After receiving and inspecting your return, we will send you a confirmation email.
Upon approval, your refund processed within a few business days via your original payment method.

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Late or Missing Refunds

Are you still waiting for your money? Then follow these steps:
Check your bank account,
Please contact your credit card company.,
Check with your bank about processing times.

Have you done all this and still not received a refund? Please contact us at { zoe@innermind.nl }.

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Exchanges

We only replace products that defective or damaged be.
Send an email to { zoe@innermind.nl } and send the article to:

📍
2 Nicolaas Stonestraat
5623 BW Eindhoven
Netherlands

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Gifts

Was it a gift and was it sent directly to you? Then you will receive a gift card worth the value of the returned item.
Was the gift initially sent to the giver? Then the refund will be made to the giver.

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Return Shipping Instructions

📦 Please send your return shipment to:

2 Nicolaas Stonestraat
5623 BW Eindhoven
Netherlands

Shipping costs are at your own expense.
Shipping costs are non-refundable.
Any return shipping costs will be deducted from the refund.

For expensive items, we recommend a traceable shipping service or insured shipping to use.
For shipments from outside the Netherlands, always clearly state on the outside of the package that it is a return shipment.

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Need help?

Do you have questions about returns or refunds?
✉️ Contact us at { Zoe@innermind.nl }.