Terms and Conditions 

The following terms and conditions apply to all orders and transactions carried out by www.innermind.nl.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Reflection period
    The period within which the consumer may exercise their right of withdrawal;
  • Consumer
    The natural person who is not acting in the course of a profession or business and enters into a distance contract with the entrepreneur;
  • Hello
    Calendar day;
  • Long-term transaction
    A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  • Durable data carrier
    Any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal
    The possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur
    The natural or legal person who offers products and/or services to consumers from a distance;
  • Distance contract
    An agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication;
  • Technology for remote communication
    Means that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same place at the same time;

Article 2 – Identity of the entrepreneur

Business address (no physical store):

InnerMind
2 Nicolaas Stonestraat
5623BW Eindhoven 

Email address:
info@innermind.nl

Chamber of Commerce number:
17145130

VAT identification number:
NL001800788B32

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.
  3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge by electronic means or otherwise at the consumer's request.
  4. In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to him.

Article 4 – The offer

  1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
  • The price includes taxes;
  • Any delivery costs;
  • The manner in which the agreement will be concluded and the actions required for this purpose;
  • Whether or not the right of withdrawal applies;
  • The method of payment, delivery, or performance of the agreement;
  • The period for accepting the offer, or the period for honoring the price;
  • The rate for remote communication if the costs of using the remote communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
  • Whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;
  • The manner in which the consumer, prior to concluding the agreement, can check the information provided by him in the context of the agreement and, if desired, correct it;
  • The languages in which, in addition to Dutch, the agreement may be concluded;
  • The codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
  • The minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur may – within legal frameworks – ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
  5. The entrepreneur shall provide the consumer with the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
    • A. The visiting address of the entrepreneur's place of business where the consumer can submit complaints;
    • B. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • C. Information about existing after-sales service and warranties;
    • D. The information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
    • E. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  6. In the case of a continuing performance contract, the provision in the previous paragraph shall only apply to the first delivery.

Article 6 – Right of withdrawal upon delivery of products

  1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This period commences on the day after the product is received by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
  2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If they exercise their right of withdrawal, they will return the product with all accessories and – if reasonably possible – in its original condition and packaging within 14 days of canceling the purchase, in accordance with the reasonable and clear instructions provided by the entrepreneur.

For the provision of services:

  1. When services are provided, the consumer has the option to terminate the agreement without giving reasons for at least fourteen days, starting on the day the agreement is entered into.
  2. To exercise their right of withdrawal, consumers shall follow the reasonable and clear instructions provided by the trader in the offer and/or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, he will only be liable for the costs of returning the goods.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount (excluding shipping costs) as soon as possible, but no later than 14 days after the return or cancellation.

Article 8 – Exclusion of right of withdrawal

  1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    • A. Which have been created by the entrepreneur in accordance with the consumer's specifications (custom-made products);
    • B. That are clearly personal in nature;
    • C. Which, by their nature, cannot be returned;
    • D. That can spoil or become obsolete quickly;
    • E. Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  3. Exclusion of the right of withdrawal is only possible for services:
  • A. Concerning accommodation, transportation, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
  • B. Where delivery has commenced with the consumer's express consent before the cooling-off period has expired;
  • C. Regarding betting and lotteries.

Article 9 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
  3. Price increases within three months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    • A. These are the result of legal regulations or provisions; or
    • B. The consumer has the right to terminate the agreement on the day the price increase takes effect.
  5. The prices stated in the range of products or services include VAT.

Article 10 – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

Article 11 – Delivery and performance

  1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has provided to the company.
  3. With due observance of the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than one month after placing the order. In that case, the consumer has the right to terminate the agreement without incurring any costs.
  4. In the event of termination in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
  5. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. No later than upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of return shipment are borne by the entrepreneur.
  6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Long-term transactions: duration, termination, and renewal

Termination:

  1. The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate a fixed-term agreement for the regular delivery of products (including electricity) or services at any time before the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the agreements referred to in the previous paragraphs:
  • Cancel at any time and not be limited to cancellation at a specific time or during a specific period;
  • At least terminate them in the same manner as they were entered into by him;
  • Always give notice with the same notice period that the entrepreneur has stipulated for himself.

Extension:

  1. An agreement entered into for a fixed term and covering the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
  2. Notwithstanding the previous paragraph, an agreement entered into for a fixed term and which provides for the regular delivery of daily newspapers, news magazines, weekly newspapers, and magazines may be tacitly renewed for a fixed term of up to three months, if the consumer can terminate this renewed agreement at the end of the renewal period with a notice period of no more than one month.
  3. An agreement entered into for a fixed period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer is entitled to terminate the agreement at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
  4. Agreements with a limited duration for the regular delivery of daily newspapers, news and weekly newspapers, and magazines (trial or introductory subscription) will not be tacitly renewed and will automatically end after the trial or introductory period.

Duration:

  1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness preclude termination before the end of the agreed duration.

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
  2. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
  3. The consumer has the obligation to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.
  4. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that were communicated to the consumer in advance.

Article 14 – Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

Article 15 – Disputes

  1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.

Article 16 – Additional or deviating provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Returns:

You have a cooling-off period of 14 days.

This means that from the day you receive the products, you have 14 days to cancel the purchase with or without reason. You then have 14 days to return the goods. If you return the entire order, the amount paid, excluding shipping costs, will be refunded to your account within 14 days (return shipping is at your own expense). If you have paid shipping costs and are keeping part of the order, only the value of the returned product will be refunded.

If you exercise your right of withdrawal and wish to return an item, it must be unused, undamaged, and sent in its original packaging to:

InnerMind
2 Nicolaas Stonestraat
5623 BW Eindhoven

Exchange:

Exchanging an item for the same item in a different size or color counts as a new order. You return your old order within the trial period and place your new order as usual.
I will therefore charge shipping costs for processing and delivering this order.

Did you receive a damaged or incomplete product?
Please contact me at: info@innermind.nl

 Product Safety & Manufacturer Information 

All products in this webshop are made or assembled with care and attention by InnerMind. We are a sole proprietorship based in the Netherlands and comply with the European General Product Safety Regulation (GPSR), which applies to sales within the EU/EEA and Northern Ireland.

We make most of our products ourselves, but some crystals are purchased from reliable European suppliers and then processed by hand in our own creations. In addition to our handmade products, we also sell individual crystals that we carefully select from reliable European suppliers. We pay close attention to quality, authenticity, and energetic properties.

Our products are intended for decorative and spiritual use. Handle them with care, keep them out of reach of children and pets, and avoid extreme heat or moisture. InnerMind is not liable for damage or injury caused by improper use.

Do you have questions about the safety, use, or origin of our products?
 Please feel free to contact us using the contact form. 

Shopping Cart
Scroll to Top